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Analiza Dolor

Team Leader

Analiza completed her Bachelor of Science degree in Commerce majoring in Computer Management at the only Catholic school in Tandag City. Prior to becoming a Team Leader at Maxcell, she gained a total of 12 years of work experience in three prestigious call centers, both in the Philippines and abroad.

Just 23 days after graduating, Analiza secured her first job as the Dean's secretary for the College of Teachers Education at the same school where she completed her studies.

Her journey in the call center or BPO industry began when she moved to Cebu, where life presented her with an opportunity to work in a financial account based in the United States. This role exposed her to the daily operations of a bank, including managing credit card and debit card charges, handling disputes, billing, and interacting with merchants and other banks. It taught her valuable skills in dealing with angry customers and merchants, enabling her to provide world-class customer service.

Driven by her hunger for success, Analiza decided to move to Manila and apply at one of the best call centers in Makati City, formerly known as Convergys Philippines. Fortunately, she was hired to work across different lines of business within the company. This included providing customer service for health and beauty products to U.S. customers and handling an account for a corporation that is a subsidiary of General Motors, headquartered in Detroit, Michigan, United States. The said account provides subscription-based communications, in-vehicle security, emergency services, turn-by-turn navigation, and remote diagnostics systems across various countries. Analiza also received several awards, such as "Top 3 Agent" and "Top Quality," on certain occasions.

After working for nearly six years in the same company, Analiza was offered another job opportunity, which she unquestionably seized as a once-in-a-lifetime chance to work abroad. She joined, one of the leading online travel and accommodation companies in the world, primarily catering to customers in the Asia-Pacific region. With headquarters in Singapore and operations in Bangkok, Thailand, Analiza's role involved handling reservations for lodging, flights, ground transportation, and activities. She excelled at resolving problems and addressing issues related to customers' online reservations. In 2019, she was awarded the title of "Miss Diplomat" by Agoda, recognizing her ability to handle different types of customers in a sensitive and effective manner. This experience not only refined her skills in the BPO industry but also broadened her horizons within the travel and accommodation industry. It provided her with a deeper understanding of diverse cultures and the opportunity to work with people from various races and nationalities.

Analiza Dolor
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